Terms of Service

By using our services, you confirm that:

• You are at least 18 years old when purchasing alcohol
• The information you provide is accurate and complete
• You are legally capable of entering into binding agreements

We reserve the right to refuse service where legal requirements are not met.

Mzuri London may provide:

• Restaurant and bar services
• Online table bookings
• Food and drink ordering
• Collection and delivery services
• Event hosting
• Promotional offers
• Loyalty or rewards programmes
• Online customer accounts (where applicable)

Services may vary depending on availability, operational requirements, licensing conditions, or geographic coverage.

You agree not to:

• Misuse the website
• Attempt unauthorised access to systems
• Introduce malicious software
• Disrupt website operations
• Use automated systems to scrape or overload the website
• Use the website for unlawful purposes

Mzuri London reserves the right to suspend or block access where misuse is suspected.

All orders are subject to:

• Availability
• Acceptance by Mzuri London
• Verification checks where necessary

We reserve the right to:

• Refuse or cancel orders
• Limit quantities
• Restrict service areas
• Amend menus or pricing without notice

Images displayed online are for illustrative purposes only.

• Prices are displayed in GBP (£) unless otherwise stated
• Prices may include or exclude VAT depending on legal requirements
• Payment must be made using approved payment methods
• Online transactions may be processed through third-party providers

Mzuri London is not responsible for delays caused by banks or payment processors.

Alcohol sales are subject to UK licensing laws. We reserve the right to:

• Request valid identification
• Refuse alcohol sales
• Cancel orders where age verification cannot be completed

Accepted identification may include:

• Passport
• UK driving licence
• PASS-approved identification card

Where delivery services are offered:

• Delivery times are estimates only
• Delays may occur due to traffic, weather, staffing, or demand
• Customers must provide accurate delivery information
• Delivery availability may vary by postcode or distance

Risk in delivered items passes to the customer upon delivery.

If customer accounts are provided:

• You are responsible for maintaining account security
• You must keep login credentials confidential
• You are responsible for activity conducted through your account

Mzuri London may suspend or terminate accounts where misuse is suspected.

Promotions, discount codes, loyalty offers, or vouchers:

• May be withdrawn or amended at any time
• Cannot usually be combined unless stated otherwise
• May carry expiry dates or specific conditions

Mzuri London reserves the right to invalidate promotions used fraudulently.

All content on the Mzuri London website, including logos, branding, images, menus, graphics, text, and website design, remains the property of Mzuri London or its licensors and may not be copied, reproduced, or distributed without permission.

Our website may integrate with third-party providers including:

• Payment gateways
• Delivery partners
• Reservation systems
• Social media platforms
• Mapping or analytics services

Mzuri London is not responsible for third-party systems, outages, or policies.

To the maximum extent permitted by law, Mzuri London shall not be liable for:

• Indirect or consequential losses
• Loss of profits
• Website interruptions
• Delays beyond reasonable control
• Technical failures
• Third-party outages

Nothing in these terms excludes liability where exclusion is unlawful.

Mzuri London shall not be responsible for delays or failure to perform obligations caused by events outside reasonable control, including:

• Power failures
• Internet outages
• Staff shortages
• Government restrictions
• Extreme weather
• Industrial disputes
• Public health emergencies

Customers are responsible for informing staff of allergies or dietary requirements before ordering.

While precautions are taken, we cannot guarantee that food is completely free from allergens due to shared preparation areas.

Mzuri London reserves the right to suspend or terminate access to services where users:

• Breach these terms
• Engage in abusive behaviour
• Commit fraud
• Misuse systems or services

Use of our services is also governed by our Privacy Policy.

Mzuri London may amend these Terms of Service at any time. Updated versions will be published on our website and take effect immediately unless otherwise stated.

These Terms of Service are governed by the laws of England and Wales. Any disputes arising shall be subject to the jurisdiction of the courts of England and Wales.