Privacy Policy

For the purposes of UK data protection law, Mzuri London acts as the “data controller” for the personal information we collect.

Information You Provide Directly

• Full name
• Email address
• Telephone number
• Billing details
• Booking details
• Delivery address
• Payment information
• Special requests or dietary requirements
• Communications sent to us via email, website forms, WhatsApp, social media, or phone

Information Collected Automatically

• IP address
• Browser type and version
• Device information
• Website usage data
• Cookies and analytics data
• Pages visited and interaction data

Payment Information

Payments may be processed through approved third-party payment providers. Mzuri London does not store full card details on its own systems.

• Process bookings and reservations
• Manage food and drink orders
• Deliver customer support
• Communicate about bookings or orders
• Process payments and refunds
• Improve our website and services
• Send service-related notifications
• Prevent fraud and misuse
• Comply with legal and regulatory obligations
• Send marketing communications where consent has been provided

Under UK GDPR, we rely on the following legal bases:

• Performance of a contract
• Legitimate business interests
• Legal obligations
• Consent (where required for marketing communications)

Where permitted, we may send promotional emails, offers, or event updates relating to Mzuri London.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly at hello@mzurilondon.co.uk

We do not sell your personal data to third parties.

We may share your information with trusted third parties where necessary, including:

• Payment providers
• Website and hosting providers
• Reservation and ordering platforms
• Delivery partners
• IT and support providers
• Professional advisers
• Regulatory authorities where legally required

All third-party providers are expected to handle your data securely and lawfully.

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember preferences
• Analyse traffic and performance
• Support online ordering and booking functionality

You can control cookie preferences through your browser settings.

We only retain personal information for as long as reasonably necessary for:

• Business operations
• Legal compliance
• Accounting and tax purposes
• Resolving disputes
• Security and fraud prevention

Retention periods may vary depending on the nature of the information.

Mzuri London takes reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

However, no internet-based system can be guaranteed to be completely secure.

Under UK GDPR, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to certain processing activities
• Withdraw consent
• Request transfer of your data

To exercise your rights, contact: hello@mzurilondon.co.uk

We may request proof of identity before processing certain requests.

Our services are not specifically directed at children without parental supervision. We do not knowingly collect personal information from children inappropriately.

Our website or social media pages may contain links to third-party websites or services. Mzuri London is not responsible for the privacy practices of external websites.

For the safety and security of customers, staff, and property, CCTV may operate within parts of the premises.

CCTV footage may be used for:

• Crime prevention
• Public safety
• Incident investigation
• Legal compliance

Footage is retained only for a reasonable period unless required for investigations.

Where third-party providers process information outside the United Kingdom, we take reasonable steps to ensure appropriate safeguards are in place.

Mzuri London may update this Privacy Policy from time to time. Any significant updates will be published on our website.

If you are unhappy with how we handle your data, you may contact the UK Information Commissioner's Office (ICO): ico.org.uk